Frequently Asked Questions

When the store is in reserve mode, you can browse and create an order, but you cannot pay directly online. You pay via MoMo to our store number, then the admin verifies your payment manually and approves your order.

We accept Mobile Money (MoMo) as our primary payment method. During live mode, our system verifies MoMo payments automatically in real-time. During reserve mode, payment is verified manually by our team.

Items may be returned within 14 days of delivery if unworn, unwashed, and with original tags attached. Customers are responsible for return shipping costs unless the item is defective.

Currently, we ship within Rwanda. International shipping is coming soon. Sign up for our newsletter to be notified when we expand.

Once your order is shipped, you will receive a tracking number via email. Use that number to track your package on our website or directly with the courier.

Orders can be modified or cancelled within 1 hour of placement. After that, orders enter our fulfillment queue and cannot be changed. Contact us immediately if you need to make changes.